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Lead Client Services Manager


Augusta, Georgia 30901
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Full Time
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Job Details

Lead Client Services Manager (CSM)

As the Lead Client Services Manager you will assists in facilitating the development, growth, and retention of digital advertising services campaigns.


  • Maintain accurate reports and complete thorough analysis of each digital service campaign at Chronicle Media each month in order to ensure retention and advertiser ROI; and to recognize opportunities to implement creative strategies for new business development and growth, to include consulting and product training within the sales division.


This job will require that you are:

  • Able to understand the competitive landscape of digital marketing, emerging online trends, and a grasp on developing best in class engaging experiences for our clients, among our product suite.  
  • Able to assists in setting up appointments to fulfill new contracts to include phone and face to face contact with customers.


Act as key player in any digital media focused sales effort; planning, proposal generation, execution, and follow up is key!


  • Ongoing paid training opportunities
  • Growth opportunities for advancement
  • Comprehensive benefits package including medical, dental, life, short- and long- term disability, 401(k), personal time off and holiday pay


To succeed great customer care and team work skills are also required:

  • Builds and maintains good relationships with clients and colleagues
  • Works collaboratively with sales departments, finance and credit and production
  • Troubleshoot existing campaigns and recommend resolutions for any issues or areas of improvement
  • Professional and courteous at all times with multiple contacts within and outside of the company while providing excellent service
  • Manages retention pipeline of digital services customers
  • Monthly reconciliation of digital service campaigns
  • Generate professional and thorough reports needed for retention of digital service customers



  • Creative thinker, collaborator, and hard worker who embraces change!
  • Knowledgeable of sales process and digital service products
  • Knowledge of internet concepts and latest developments on web
  • Working experience in using web analytical tools and applying knowledge gained to user interface
  • Knowledge of social media sites
  • Knowledge of search engine marketing and optimization
  • Motivated, and have a proven track record to be able to interact with clients and co-workers seamlessly
  • Highly organized and able to multi-task
  • Good communication skills, be customer service oriented and have an understanding of production deadlines
  • Capable of developing web content
  • Able to work well under time constraints and deadline

In addition:

  • Time management and prioritizing tasks are key to being successful in this role
  • Valid driver’s license and insurance records are required quarterly.


This position is in a field that is in a constant state of change. You have to be very flexible, multi task oriented, highly organized, and able to work with a number of products to sell both internally to traditional representatives and externally to customers.


  • Digital Media advertising knowledge
  • Proven superior customer service and account management track record
  • Some College required and equivalent experience  


The Augusta Chronicle is an Equal Opportunity Employer and a drug free workplace.

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