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Account Executive - Retention ~ Savannah Morning News (Georgia)


 Savannah, GA
  • Sales / Business Development
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Account Executive - Retention ~ Savannah Morning News (Georgia) | Morris Communications Newspapers Magazines Radio Broadband

Account Executive - Retention ~ Savannah Morning News (Georgia)

Location:  Savannah, Georgia

STATEMENT OF THE JOB: The Retention Account Executive’s job is to provide superior customer service to an existing client list, promote consistent marketing strategies, and recognize opportunities to grow client’s market share.


EDUCATION:  College degree preferred.

EXPERIENCE AND TRAINING: Must have 2-3 years progressively responsible sales experience with demonstrated success managing and developing advertising revenues.  Demonstrated success performing in a commission sales environment required.  Media Experience helpful.

  • Record all sales activity in CRM tools and meet all monthly sales targets and KPI’s.
  • Strong communication / listening skills.
  • Ability to collaborate within internal stakeholders and cross functional teams.
  • Visualizes and/or paints a conceptual picture of the solution.
  • Collaborative problem solver.
  • Emulates and represent our company brand and company image.
  • Ability to quickly assimilate information and accelerate learning curve in short period of time.
  • Ability to use technology to creatively present to clients.
  • Experience selling media and technology solutions to local businesses.
  • Proven ability to meet and exceed sales goals.
  • Strong interpersonal skills that must be complemented by excellent verbal and written communication skills.
  • Experience in technology and software-as-a-service (SaaS) product sales is preferred.
  • Experience with SugarCRM preferred.
  • Must be able to work both independently and in a team environment. 
  • Must have computer proficiency and knowledge of e-commerce. 
  • Consistently meet or exceed goals as defined by manager. 
  • Experience with Search Engine Optimization, Search Engine Marketing, Targeted display marketing and outbound marketing tactics Preferred.
  • Must have a current driver’s license with appropriate proof of insurance.


  • Work hands-on to build and manage your book of business
  • Required to retain a very high percentage of active customers
  • Required to retain the previous months/years revenue
  • Converts transactional customers to long-term clients
  • You will be required to travel to visit customers as needed.
  • Must have excellent customer service and conflict resolution skills. 
  • Maintain a good relationship with accounts in order to keep them satisfied and best meet their advertising needs. 
  • Must be able to build, grow and maintain accounts in your personal book of business, and deliver exceptional customer service and maintain meaningful relationships with clients. 
  • Must oversee your clients’ campaigns and regularly communicate performance results. 
  • Must drive retention and growth (upsells) with existing client base.  
  • Analyze other media as well as advertiser activity in competitive media. Employ available marketing materials to promote advertising solutions.
  • Ability to convey and teach business remotely.
  • Create new and innovative ways to grow your customers business in the ever-changing world of digital media. 
  • Must be an expert at customizing online campaigns. Helps facilitate a smooth transfer of customers from the new business acquisition account executives.

WORKING CONDITIONS:  Working primarily “on the street” with minimal office time. Will be required to log sales activities in CRM tool remotely between appointments on personal tablet.

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